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Client cases / Institutionals

Public sector AI case studies.

Discover AI projects for MyProvence, Grand Annecy and Lignes d’Azur, supporting tourism, mobility and public service transformation.

MyProvence · Tourism

MyProvence | Interactive assistantFind the right experiences faster. Make every visit more personal.

Logo MyProvence
MyProvence illustration with a friendly robot in a straw hat beside the Calanques, with the slogan Toujours local, jamais banal.
Personalized experiences across Provence

Mission

Guide visitors to memorable activities and experiences across Provence.

  1. Personalize recommendations

    Analyze preferences, location, season and interests to suggest activities, events and local gems across Provence.

  2. Test the AI companion

    Use tourism data collected from APIDAE to test the companion with cyanCs, delivering accurate, inspiring and useful recommendations.

  3. Deploy at scale

    Automate content selection and itinerary suggestions, with real-time conversational guidance for visitors.

Key technologies

  • Reasoning & action agents
  • Long-term memory
  • APIDAE data collection
  • Tourism-specialized AI

Grand Annecy · Mobility

Grand Annecy | Customer relationship management70% less time spent processing requests. Faster service for travelers.

Logo Grand Annecy
A friendly robot holding a map at a lakeside bus stop, with Annecy and the mountains in the background.
AI-powered support for public transport

Mission

Support travelers and simplify the management of their enquiries and tickets.

  1. Plan the journey

    Help travelers find routes and the right connections using transport network information.

  2. Stay informed

    Explain service disruptions and suggest alternatives based on the information available.

  3. Support and manage requests

    Answer questions, qualify enquiries with cyanCs and track tickets in the tools integrated with magentaStack

Key technologies

  • AI agents
  • Transport network analysis
  • Conversation memory
  • Transport APIs
  • Mobility expertise

Lignes d’Azur · Mobility

Lignes d’Azur | Customer relationship managementFrom transformation advisory to AI-powered customer service.

Logo Lignes d’Azur
Robot illustration from the Lignes d’Azur digital and AI transformation case study.
Transformation advisory and customer service

Mission

Guide digital and AI transformation, then bring it to life in customer service.

Work with project owners to define needs, prioritize AI use cases and support teams through change.

Potential traveler services

  1. Plan the journey

    Help travelers find network information, timetables, routes and connections.

  2. Support travelers on the move

    Provide disruption information, alternative routes, accessibility guidance and adapted services.

  3. Handle traveler requests

    Assist with fares, tickets and subscriptions, complaints, support ticket tracking and lost property.

Key technologies

  • Sovereign model
  • Internal knowledge RAG
  • Custom agent workflows
  • Transport & ticketing APIs

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